FAQ

Frequently Asked Questions

What countries do you ship to?

We ship to all countries within the European Union, excluding a few remote islands. If you can complete checkout, we ship to your location. For full details, please see our Shipping Policy.

How long will delivery take?

Orders are processed within 24–48 business hours. Delivery typically takes 4–6 business days after dispatch.

How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can also track your order anytime on our Order Tracking page.

What payment methods do you accept?

We accept PayPal, Visa, and MasterCard credit and debit cards. All payments are securely processed.

Can I return or exchange an item?

Yes, you can return items within 14 days of delivery if they are unused and in original condition with all tags attached. For details on returns and refunds, please see our Return & Refund Policy.

Who pays for return shipping?

Returns within the EU are free of charge. For returns outside the EU, customers are responsible for return shipping costs unless the item is defective or incorrect.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund, including shipping costs.

How do I contact customer support?

You can reach us via our Contact page, by email at Support@Fashiondate.uk, or by phone at +44 7877 191586. Our business hours are Monday to Friday, 9:00 AM – 6:00 PM (GMT).

Is my personal information safe?

Yes, we take your privacy seriously. We use secure payment gateways and encrypted connections. Please refer to our Privacy Policy for more information.

Can I cancel or change my order?

Orders are processed quickly. If you need to cancel or modify your order, please contact us immediately. We cannot guarantee changes once processing has begun.